Scaled Customer Success Manager

TL;DR

Scaled Customer Success Manager: Launching and owning customer success initiatives to support a growing customer base with an accent on driving retention, closing deals, and simplifying complex products. Focus on building scalable programs and processes to enhance customer engagement and satisfaction.

Location: On-site in San Francisco

Company

Persona is a configurable identity platform built for businesses in a digital-first world.

What you will do

• Own a set of high-priority accounts and ensure consistent engagement and support.
• Drive renewals and commercial amendments for scaled customers.
• Build the go-to-market playbook for customer engagement and retention.
• Track metrics and provide insights to improve customer success initiatives.
• Contribute to community programs and digital education efforts.

Requirements

• 5+ years in a customer-facing role at a technology company.
• Experience managing large customer portfolios, ideally in SMB.
• Strong organizational and process-oriented mindset.
• Excellent communication skills with technical and non-technical stakeholders.