Integrations Expert (Fintech)

TL;DR

Integrations Expert (Fintech): Serving as the final escalation point for complex ERP and HRIS integrations, owning high-sensitivity cases across platforms like NetSuite, QuickBooks, Sage Intacct, Xero, and Workday. Focus on advanced technical troubleshooting, customer-facing support, and internal systems improvement to shape hirify.global's integration support excellence.

Location: New York, NY (HQ), Denver, CO, Remote (US), San Francisco, CA, Miami, FL

Salary: $107,000 - $164,550

Company

hirify.global is a financial operations platform designed to save companies time and money.

What you will do

• Serve as the expert point of contact for ERP/HRIS integration escalations via chat, email, and live Zoom support.
• Resolve 85–95% of escalated sync/configuration issues without engineering intervention.
• Scope platform gaps, propose architectural fixes, and advocate for system-level improvements in collaboration with Product, Engineering, and Implementation teams.
• Lead documentation for edge cases and systemic issues—updating playbooks, error indexes, and Guru cards.
• Run enablement sessions and mentor IC5 Integration Specialists across ERP workflows and tools.
• Identify recurring customer friction and platform constraints, contributing to product discovery and tool prioritization.

Requirements

• 2–4 years of experience supporting ERP/HRIS integrations or working in B2B SaaS customer support/solutions roles
• Proven success resolving complex sync/config issues in at least one of the following ERPs: NetSuite, Sage Intacct, QuickBooks (Online/Desktop), or Xero
• Proven ability to use customer insights and support data to influence product improvements.
• Strong judgment under ambiguity with the ability to make decisions on the fly and coach others
• Comfortable with configuration consoles, admin panels, and cross-system troubleshooting
• Excellent written and verbal communication—able to explain system behavior to both technical and non-technical audiences
• Comfort with using support tooling (Zendesk, Salesforce, or equivalent) and working cross-functionally with Product, Sales, and Engineering teams.
• Basic familiarity with APIs, file formats (e.g., CSV, JSON), and accounting software integrations.
• Curiosity, adaptability, and a customer-first mindset.
• Willingness to lead customer-facing calls and drive action in cross-functional settings

Nice to have

• Experience using Zendesk (macros, triggers, custom objects)
• Familiarity with SQL or interpreting JSON/API payloads
• Background in FinTech, accounting, or HR software environments
• Prior enablement or technical training experience

Culture & Benefits

• 100% medical, dental & vision insurance coverage for you.
• 401k (including employer match on contributions made while employed by hirify.global).
• Flexible PTO.
• Fertility HRA (up to $10,000 per year).
• Relocation support to NYC or SF (as needed).