Service Manager (ITSM)

TL;DR

Service Manager (ITSM): Lead the ServiceNow Development team within the Global Service Delivery Management to enhance ITSM technologies and platforms. With an accent on strategic ITSM leadership, platform management, and team leadership. Focus on developing and optimizing ServiceNow platform capabilities, managing ITSM processes, and leading a technical team to improve organizational efficiency.

Location: Parma, Emilia-Romagna, Italy

Company

hirify.global is a company focused on IT service management and global service delivery.

What you will do

• Develop and implement ITSM strategies to promote service management best practices.
• Define and deliver the ServiceNow platform roadmap in collaboration with stakeholders.
• Manage and optimize ServiceNow platform enhancements and integrations with enterprise systems.
• Lead and mentor a technical team responsible for ServiceNow administration and development.
• Ensure timely platform upgrades and continuous process improvements.
• Collaborate with application and infrastructure teams to enhance CMDB and monitoring.

Requirements

• Location: Parma, Emilia-Romagna, Italy
• Bachelor's degree in Computer Science or related field.
• 8-10+ years in IT management with 5 years managing ServiceNow teams.
• Strong knowledge of ITIL framework and ServiceNow platform.
• Proven team leadership and problem-solving skills.
• Familiarity with APIs, data migration, and integration tools.