Regional Coordinator

TL;DR

Regional Coordinator (Tourism): Managing and optimizing inventory for cultural experiences like museums and theme parks with an accent on supplier support, product configuration, and content updates. Focus on coordinating operations, handling customer complaints, and ensuring high-quality product display on website and app.

Based in Rome or open to relocating

Company

Award-winning tech scale-up revolutionizing ticket booking for global cultural experiences.

What you will do

• Liaise with Amsterdam operations to update content, pricing, and calendars for events and exhibitions.
• Check supplier invoices with Finance proactively.
• Serve as main contact for Customer Service on venue-specific complaints, reschedules, and refunds.
• Manage and update exhibitions and events calendar.
• Provide local operational support to partners and assist in onboarding until product publication.
• Monitor customer reviews and forward feedback to improve product quality.

Requirements

• 1+ years in back office operations or administrative roles in tourism, culture, or travel
• Highly structured, organized, and proactive
• Strong attention to detail and multitasking
• Quick learner, adaptable in fast-paced startup
• Positive, hands-on with ownership
• Tech-savvy with digital tools
• Excellent English and Italian, oral and written

Culture & Benefits

• Energetic international team
• Home office setup contribution
• Offices in Amsterdam, Paris, Rome, Barcelona, Philadelphia, Bangkok
• hirify.global Learning Academy sessions
• Travel compensation, social sports, events, Friday drinks, annual getaway
• 20% discount on museums/attractions worldwide
• Mental health support via OpenUp