Technical Customer Support Expert (POS and Payments)

Location: Düsseldorf, Germany; rotating shifts covering business hours, evenings, and weekends

Approximate annual gross salary: €50,000–€55,000

Company

hirify.global develops cloud-based digital tools and payment solutions that help hospitality businesses operate more efficiently.

What you will do

• Provide advanced technical support for DISH products and services across multiple support channels.
• Configure, troubleshoot, and resolve issues involving POS systems, payment terminals, printers, networks, and connected devices.
• Own technical incidents, prioritize effectively, and deliver timely resolutions.
• Collaborate with colleagues, external partners, and internal stakeholders on complex technical challenges.
• Identify recurring issues, contribute to root cause analysis, and support continuous service improvements.
• Maintain internal documentation, knowledge articles, and training materials.

Requirements

• Experience in second-level technical support or a comparable customer-facing technical role.
• Solid knowledge of computer systems, mobile devices, and technical troubleshooting methods.
• Working knowledge of networking concepts and network troubleshooting.
• Hands-on experience with Windows, Linux, and macOS; Jira knowledge is advantageous.
• Fluency in English and German at C1 level, both written and spoken.
• Strong customer focus and motivation to understand customer needs.

Culture & Benefits

• Flexwork options and an agile, entrepreneurial working environment.
• International workplace with colleagues representing more than 34 nationalities.
• Opportunities for skill-building, learning, and career development.
• Private pension scheme, JobRad, Corporate Benefits, and access to METRO stores.
• DISH Sports Club with an on-campus gym and sports communities.