4 дня назад
IT Support Engineer (M/F/D) (macOS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Engineer (M/F/D) (macOS): Delivering advanced technical support across Windows, macOS, mobile platforms, and office IT infrastructure with an accent on enterprise Apple fleet management, AI-assisted support, and workflow automation. Focus on resolving complex escalations, securing and optimizing macOS deployments, building automated workflows, and supporting regional offices across a global environment.
Location: Düsseldorf, North Rhine-Westphalia, Germany; onsite support and travel to the office in the Netherlands 1–2 times per week depending on business needs
Company
is an international enterprise software company developing AI-enabled solutions for customers worldwide.
What you will do
- Provide advanced technical support across Windows, macOS, iOS, Android, and end-user applications.
- Own complex escalations involving Apple hardware and software, device configuration, patching, security, and troubleshooting.
- Manage and optimize office IT infrastructure, including video conferencing, network connectivity, meeting spaces, and collaboration tools.
- Apply AI assistants, copilots, intelligent diagnostics, and workflow automation to improve support operations.
- Represent IT in office expansions, infrastructure upgrades, service transitions, and post-deployment support.
- Create technical documentation, maintain knowledge bases, and mentor junior support staff and peers.
Requirements
- Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
- Professional IT support experience in both remote and onsite environments, including enterprise macOS support.
- Hands-on experience with macOS deployment, configuration, patching, security hardening, Apple hardware, and advanced troubleshooting.
- Experience managing Mac fleets with Jamf Pro, Apple Business Manager, and Apple Push Notification service; experience with Intune for cross-platform MDM.
- Experience with AI-driven support applications and workflow automation using tools such as Power Automate, Power Platform, ServiceNow workflows, or PowerShell.
- Proficient English and the ability to provide onsite support and travel to regional offices are required.
Nice to have
- Apple certifications such as ACSP or ACiT.
- Microsoft Modern Desktop or ITIL Foundation certification.
- Experience with ITIL service management, compliance practices, and global customer support.
Culture & Benefits
- Flexible working hours and mobile working models, including office and home working.
- Open corporate culture with personal responsibility and creative freedom.
- Company pension plan, car allowance, and additional compensation for business trips.
- Further training and structured support during onboarding.
- 30 vacation days plus additional special leave, wellbeing benefits, Jobrad, and Wellpass.
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