Technical Account Manager

TL;DR

Technical Account Manager (SaaS): Supporting the technical success of a portfolio of clients by bridging client needs with product and engineering teams, driving platform adoption and technical solutions. Focus on managing technical client relationships, problem solving, and project management in a bilingual business environment.

Location: Remote (Japan)

Company

hirify.global is a SaaS company focused on empowering brands to communicate with their customers through a thoughtful and personal marketing platform.

What you will do

• Own the technical relationship for a portfolio of client accounts and collaborate with Client Success and Solutions teams.
• Understand and implement hirify.global’s platform capabilities to meet client objectives.
• Consult clients as a subject matter expert and share best practices.
• Create and deliver technical success plans and ensure team alignment on goals.
• Problem solve strategic campaign and technical challenges for clients.
• Support renewals, upsells, and drive deeper platform integration.

Requirements

• Must be based in Japan and fluent in Japanese and English (spoken and written).
• Bachelor’s degree or equivalent with 4+ years in technical solutions, project or client management in SaaS, preferably CRM.
• Strong technical aptitude and ability to manage both business and technical client issues.
• Excellent communication skills for technical and non-technical audiences.
• Experience working cross-functionally with Product, Engineering, and Sales teams.
• Ability to manage multiple projects and clients simultaneously in a dynamic startup environment.

Nice to have

• Experience in enterprise marketing automation industry.
• Familiarity with tools like Monday.com, Harvest, JIRA.
• Experience with email marketing, personalization, and advanced marketing automation.
• Knowledge of SQL, AWS, Javascript, or PHP.

Culture & Benefits

• Inclusive and diverse workplace committed to equal opportunity.
• Support for applicants with disabilities and reasonable accommodations.
• Values transparency, collaboration, and trust.
• Dynamic, autonomous startup environment encouraging growth and learning.