Customer Success Manager (AI)

Location: Remote, NE (United States)

Salary: $70,000–$82,000 annual base pay, with potential variable pay and benefits.

Company

hirify.global is a global data and technology company providing an AI-powered Operational Decisioning Platform for agriculture, energy, weather-driven industries, and other operational sectors.

What you will do

• Manage a portfolio of approximately 150 Tier 2 mid-market agriculture customers throughout the customer lifecycle.
• Define customer success plans and help customers align hirify.global solutions with their workflows, decision-making processes, and business goals.
• Drive post-onboarding adoption through business reviews, strategic check-ins, training, enablement, and product education.
• Monitor usage, adoption, customer health, and engagement data to identify gaps and mitigate churn risk.
• Own renewal strategies, forecasts, account plans, and retention actions within a rolling-term subscription environment.
• Coordinate escalations with Product, Support, Operations, and Sales while identifying appropriate cross-sell and upsell opportunities.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in Customer Success, Account Management, Relationship Management, Consulting, Sales, or another customer-facing role.
• Experience managing recurring-revenue customer relationships and a large customer portfolio.
• Strong communication, presentation, relationship-building, problem-solving, organizational, and time-management skills.
• Experience using CRM and customer success platforms.
• Remote position associated with NE and US-specific benefits, including 401(k) matching.

Nice to have

• Experience in agriculture, agribusiness, ag retail, crop production, commodity markets, weather, or related sectors.
• Experience with SaaS, subscription, information services, market intelligence, or technology solutions.
• Familiarity with Salesforce, customer success platforms, and business intelligence tools.
• Experience conducting business reviews, adoption reviews, and renewal discussions.
• Experience using customer data to manage retention risk and identify account expansion opportunities.

Culture & Benefits

• Remote work model with flexible working hours.
• Unlimited paid time off.
• Medical, dental, and vision insurance plans.
• 6% 401(k) matching.
• Unlimited access to more than 13,000 learning courses.
• Employee Assistance Program.