Account Manager Team Lead (SaaS)

TL;DR

Account Manager Team Lead (SaaS): Leading and guiding a team of Account Managers to maximize customer satisfaction, retention, and upselling in the Spanish market with an accent on team performance, recruitment strategies, and revenue growth. Focus on designing innovative customer experience strategies, driving team motivation, and collaborating cross-functionally to enhance product and sales outcomes.

Location: Onsite in Barcelona, Spain

Salary: 37,000–47,000 EUR

Company

hirify.global builds leading business management SaaS software centralizing HR, finance, and operations workflows, serving 700,000+ users across Europe from its Barcelona headquarters.

What you will do

• Lead and guide a team of 6-8 Account Managers fostering ownership, teamwork, and high performance.
• Monitor team performance metrics and implement strategies to drive growth and improvement.
• Develop and execute recruitment and retention strategies with Area and Talent teams.
• Design and implement innovative tactics to maximize customer retention, upselling, and revenue amplification.
• Provide consistent feedback and hands-on leadership to motivate the team.
• Collaborate cross-functionally to enhance product development, customer experience, and sales strategies.

Requirements

• Spanish expert speaker and fluent in English.
• Proven experience managing customer-oriented teams with a track record in upselling and retention.
• Experience in a SaaS environment and passion for technology.
• Strong analytical skills and data-driven decision-making mindset.
• Ability to work in a fast-paced, startup environment.

Nice to have

• Experience in sales, customer satisfaction, or similar roles.

Culture & Benefits

• Multicultural, high-growth, and friendly work environment.
• Salary advance options and expense savings through Cobee and Payflow.
• Private health insurance and wellness benefits like Gympass.
• Language classes and various food discounts.
• Flexible schedules, pet-friendly office, and no dress code.