Senior Specialist, Technical Account Manager (Fintech)

TL;DR

Senior Specialist, Technical Account Manager (Fintech): Building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving technical issues and optimizing payment solutions with technical expertise and interpersonal skills. Focus on expert guidance, troubleshooting assistance, and minimal disruption to their payment infrastructure.

Location: Hybrid, with three days per week in the office to support collaboration and connection.

Company

hirify.global powers billions of transactions every year, making money move without making a fuss for companies like eBay, ASOS, Klarna, Uber Eats, and Sony.

What you will do

• Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
• Understand clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure.
• Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
• Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client-derived insights to enable continuous improvement of our product roadmap.

Requirements

• 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT).
• Familiarity with API-based integration methods and related tools/frameworks.
• Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc).
• Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.

Nice to have

• Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
• Willingness to travel occasionally to client sites as required.

Culture & Benefits

• Hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
• Real ownership, fewer blockers, and work that makes a difference from day one.
• Ambition gets met with opportunity – and where your growth is in your hands.