Senior Key Account Director (Fintech)

TL;DR

Senior Key Account Director (Fintech): Owns overall commercial success, long-term growth, and strategic partnership value for hirify.global's most important global merchants with an accent on executive-level relationships, portfolio revenue performance, and in-life merchant experience. Focus on shaping account strategy, influencing product and market priorities, and driving cross-functional alignment across multiple departments.

Location: Onsite in London, UK

Company

hirify.global Inc. is a leading global provider of local mobile-first payment solutions, serving major brands and processing over $10 billion annually.

What you will do

• Own end-to-end performance of global key account merchants, including revenue growth, retention, expansion, and long-term contract value.
• Define and execute multi-year strategic account plans for top-tier merchants, aligning commercial goals with hirify.global’s product roadmap and market strategy.
• Serve as the senior lead for hirify.global’s most strategic merchant relationships, building trusted senior partnerships and acting as the escalation point for high-impact issues.
• Drive cross-functional execution at scale, directing and prioritizing initiatives across various departments to optimize merchant outcomes and speed to value.
• Translate merchant needs and market signals into actionable insights, influencing internal investment decisions, product enhancements, and go-to-market strategies.
• Own the executive governance of QBRs, ensuring insights lead to measurable outcomes, clear accountability, and tangible value creation.

Requirements

• Strong portfolio-level thinking, balancing short-term revenue delivery with long-term value creation.
• Deep understanding of revenue models, pricing structures, margins, and unit economics, with ability to identify and close expansion/upsell opportunities.
• Ability to drive outcomes across Product, Engineering, Operations, Legal, Finance, and Sales without direct control in matrixed, global organizations across time zones.
• Strong understanding of payments ecosystems, including local payment methods, settlement, reconciliation, and risk.
• Structured, analytical approach to solving complex, ambiguous problems and identifying root causes.
• Ability to interpret performance data, identify trends, and derive actionable insights.
• Bachelors degree or equivalent – required.
• Fluent in English – required.

Nice to have

• Additional languages.

Culture & Benefits

• hirify.global is a truly global company headquartered in London and San Francisco, with employees in over 39 countries.
• Takes pride in its diversity and thriving equal opportunity workplace.