Customer Success Manager (B2B SaaS)

TL;DR

Customer Success Manager (B2B SaaS): Supporting automotive repair shops in achieving success with hirify.global through digital engagement and targeted outreach. Focus on building relationships, leveraging data, and driving customer satisfaction.

Location: Remote

Company

hirify.global is a cloud-based platform designed to help auto repair shops improve operations and customer service.

What you will do

• Support a shared book of SMB customers through digital engagement and proactive campaigns.
• Partner with various teams to ensure a seamless customer journey.
• Assist in building processes for scaling the Customer Success organization.
• Leverage data to identify customers needing engagement.
• Lead outreach calls and training sessions for effective platform use.
• Track customer issues and ensure timely resolution.

Requirements

• 2-3 years of B2B SaaS or tech-enabled service experience.
• Experience with Shop Management Systems preferred.
• Bachelor's Degree or equivalent experience preferred.
• Strong relationship management skills.
• Ability to manage customer escalations effectively.
• Detail-oriented and data-driven approach.