Dealer Governance Specialist

TL;DR

Dealer Governance Specialist (Used Car Marketplace): Maintaining an engaged and compliant Dealer community with an accent on enforcing guidelines for dealer operations, managing risks, and operationalising Terms & Conditions. Focus on handling escalations, reducing dealer-led cancellations, onboarding new dealers, and making consistent sanctioning decisions.

Location: Brighton (hybrid: office 4 days/week, 1 day WFH)

Company

hirify.global is the UK’s fastest-growing used car marketplace connecting private sellers with thousands of verified dealers nationwide.

What you will do

• Manage escalations and review processes via ticketing system for dealer behaviour, issuing warnings and documenting outcomes to prevent future issues.
• Support initiatives to reduce dealer-led cancellations.
• Complete onboarding for new dealers, ensuring compliance with T&Cs, Code of Conduct, and regulations.
• Make commercially aware decisions on sanctioning dealers, including potential bans, using documented frameworks.
• Contribute to developing internal processes and risk matrices.
• Fulfil other reasonable duties as required.

Requirements

• Experience supporting customers and frontline operations teams.
• Ability to balance commercial awareness with compliance.
• Analytical approach to spot trends in data and drive recommendations.
• Interest or experience in marketplace environments.
• Ability to manage multiple tasks in a fast-paced setting.
• Strong communication skills for liaising with stakeholders from specialist to C-suite level.
• Collaborative problem-solving and dedication to customer service.

Nice to have

• Understanding of the motor industry.
• Knowledge of automotive pricing systems such as CAP.

Culture & Benefits

• Great work-life balance with 9am-5:30pm shifts.
• Seafront office in Brighton with social events, drinks, massages, and free snacks.
• 1 day/week work from home flexibility.
• Stock options, NEST pension, BUPA health insurance.
• Cycle to work scheme, paid volunteering day, generous parental leave.

Hiring process

• Initial Call (30 mins): Casual chat about experience and hirify.global.
• Final Interview (60 mins): Meet team, role feel, skills-based assessment including role-playing.