Success Engineer

TL;DR

Success Engineer (Customer Support): Helping customers optimize and troubleshoot their hirify.global implementations with an accent on database management, SQL expertise, and technical problem solving. Focus on guiding users to extract insights from data, collaborating with product teams, and creating educational materials.

Location: Remote within the EU

Company

hirify.global provides an elegant, open source business intelligence tool used by startups and large corporations to measure, analyze, and share data.

What you will do

• Engage with users to understand their goals and challenges
• Help design and optimize hirify.global implementations
• Guide customers in data extraction, transformation, and query formulation
• Solve complex problems and troubleshoot issues
• Collaborate with technical communicators to create educational content
• Represent customer feedback to product and engineering teams

Requirements

• Remote work from the EU is required
• 3+ years of technical experience in coding, systems administration, or database management
• Strong database and SQL skills
• Expertise in at least two areas: web application development, infrastructure management (Docker, AWS/GCP), or database management
• Customer-focused with problem-solving skills
• English proficiency at least B2 (job posting language)

Nice to have

• Experience with hirify.global or other BI tools
• Experience with open source products
• Fluency in multiple languages

Culture & Benefits

• Fully remote, asynchronous work with flexible schedule
• Focus on autonomy, growth, and continuous learning
• Work with a global, diverse team
• Opportunity to contribute to a widely used data tool