Customer Success Engineer

Location: Hybrid, with weekly in-person collaboration and team lunch at the Seattle office; candidates must be authorized to work in the United States.

Salary: $115,000–$140,000 per year, plus equity.

Company

hirify.global is a fast-growing SaaS startup developing payment software that helps construction companies eliminate manual payment tasks and improve operational efficiency.

What you will do

• Lead technical customer onboarding and implementation projects.
• Troubleshoot complex data, integration, and API issues through resolution.
• Design and configure solutions aligned with customer workflows and business needs.
• Identify recurring issues and improve processes, documentation, and product feedback loops.
• Partner with Product, Engineering, and Customer Success to represent customer needs.
• Work independently to prioritize and solve problems in an ambiguous, fast-moving environment.

Requirements

• 5+ years of experience in a technical, customer-facing role such as Solutions Engineer, Technical Consultant, or Implementation Specialist.
• Strong experience with SQL, data querying, and structured or unstructured data.
• Experience troubleshooting integrations, APIs, and complex technical issues end-to-end.
• Experience with B2B SaaS platforms and interconnected customer workflows.
• Strong communication skills and the ability to explain technical concepts to non-technical audiences.
• Authorization to work lawfully in the United States; employment-based visa sponsorship, including H-1B sponsorship, is not available.

Nice to have

• Startup or fast-paced company experience.
• ERP system integration experience.
• Exposure to payments, fintech, or financial systems and related data flows.
• Spanish language fluency.

Culture & Benefits

• Collaborative, autonomous, and customer-focused working environment.
• 100% coverage of employee health insurance premiums and partial dependent coverage.
• Health Savings Account with a company contribution and Flexible Spending Account options.
• Dental, vision, and life insurance.
• 11 paid company holidays, generous paid time off, and stock options.