Customer Support Specialist (Energy)

TL;DR

Customer Support Specialist: Delivering exceptional after-sales support through chat and email channels with an accent on billing inquiries, tariff explanations, and issue resolution. Focus on maximizing energy savings for customers and collaborating internally to improve customer experience within the renewable energy sector.

Location: Ability to work in-office.

Company

hirify.global is a renewable energy startup building a radically better energy system by developing solar, wind, and hydrogen projects, power trading, and distributed energy installations, including a decentralized platform of smart devices.

What you will do

• Deliver excellent after-sales support via chat and email channels.
• Assist customers with billing, tariff, and usage inquiries.
• Resolve service-related issues quickly and professionally.
• Offer advice to customers on how to maximise their energy savings.
• Work collaboratively with internal teams to continuously improve the customer experience.
• Work 40 hours in shifts per week, including overnight shifts.

Requirements

• Bachelor’s degree.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and the ability to manage challenging situations with patience.
• Interest in the energy industry and a desire to help customers make informed decisions.
• Ability to work in-office.

Culture & Benefits

• Competitive salary and additional overnight pay.
• Biannual bonus scheme.
• Fully expensed tech to match your needs.
• Paid annual leave.
• Breakfast and dinner allowance for office-based employees.