Customer Support Specialist (Energy)

Location: Ability to work in-office.

Company

hirify.global is a renewable energy startup building a radically better energy system by developing solar, wind, and hydrogen projects, power trading, and distributed energy installations, including a decentralized platform of smart devices.

What you will do

• Deliver excellent after-sales support via chat and email channels.
• Assist customers with billing, tariff, and usage inquiries.
• Resolve service-related issues quickly and professionally.
• Offer advice to customers on how to maximise their energy savings.
• Work collaboratively with internal teams to continuously improve the customer experience.
• Work 40 hours in shifts per week, including overnight shifts.

Requirements

• Bachelor’s degree.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and the ability to manage challenging situations with patience.
• Interest in the energy industry and a desire to help customers make informed decisions.
• Ability to work in-office.

Culture & Benefits

• Competitive salary and additional overnight pay.
• Biannual bonus scheme.
• Fully expensed tech to match your needs.
• Paid annual leave.
• Breakfast and dinner allowance for office-based employees.