Customer Experience Advisor (Retail Banking)

Location: Kirkwall Branch, United Kingdom. Full-time, 35 hours per week on a rota from Monday to Saturday, between 8am and 6pm. Applicants must have the right to work in the UK.

Salary: £25,000 per year, plus a £500 flexible benefit allowance and an opportunity to earn a discretionary performance-related bonus of 8% of salary.

Company

hirify.global is a global banking organisation focused on technology-driven, customer-centric transformation across retail and commercial banking.

What you will do

• Act as the first point of contact for customers in the branch and over the phone.
• Handle day-to-day transactions, customer queries, servicing, and contact centre calls.
• Build customer relationships, understand needs, and find suitable solutions.
• Develop knowledge of banking services and products to support customers.
• Identify and implement ways to improve the customer experience.
• Help protect customers from fraud and scams while supporting technology use in the banking hall.

Requirements

• Proven customer service experience in a face-to-face or telephony environment.
• Strong communication skills and the ability to understand customer needs.
• Flexible, team-oriented, and comfortable working across a broad range of activities.
• Ability to adapt to changing business needs and priorities.
• Right to work in the United Kingdom is required to commence employment.

Nice to have

• Desire to exceed customer expectations.
• Experience working effectively as part of a team.
• Openness to activities outside standard role expectations.

Culture & Benefits

• 25 days of holiday plus bank holidays, increasing after five years, with the option to purchase up to five additional contractual days.
• Healthcare, dental insurance, health assessments, pension contributions, income protection, and death-in-service benefits.
• Access to wellbeing support, fitness benefits, mental health resources, and flexible healthcare.
• Enhanced family leave, childcare options, volunteering opportunities, and staff banking products.
• Career development and global growth opportunities across hirify.global's international network.