Customer Love Team Member

Location: Hybrid role based in White City, West London, with office days on Monday, Wednesday, and Thursday. Candidates must be within a comfortable commuting distance to London and have the right to work in the UK; visa sponsorship is not available.

Company

hirify.global produces and delivers freshly prepared dog food across the UK and Europe as a B-Corp certified business focused on healthier dogs and sustainable operations.

What you will do

• Represent hirify.global when supporting new and existing customers.
• Handle customer contact through phone, email, live chat, and social media.
• Resolve a wide range of customer queries, issues, and feedback.
• Share customer insights and feedback to support strategic business decisions.
• Help shape the company culture, customer journey, and brand voice.

Requirements

• Previous experience in a customer service role.
• Strong spoken and written communication skills.
• Passion for problem solving and resolving issues independently.
• Good numerical reasoning and the ability to understand complex plans and discounts.
• Ability to work autonomously and collaborate effectively in a team.
• Right to work in the UK and availability to work from the London office three days per week are required.

Nice to have

• Experience using a MacBook.
• Genuine enthusiasm for dogs.

Culture & Benefits

• 39 hours per week, Monday to Friday, normally from 9am to 6pm, with flexible core working hours.
• 25 days of holiday plus bank holidays, with additional leave based on length of service.
• Five paid personal development or wellbeing days each year and a £500 learning and development budget.
• Share options, enhanced parental leave, pension, private medical and dental insurance.
• Additional benefits include a cycle-to-work scheme, discounted gym access, paid sabbaticals, and fresh-food discounts.

Hiring process

• Initial call with a Talent Acquisition Partner, conducted remotely.
• A written or take-home task may be included, followed by skills and behaviours interviews.
• The process usually takes three to five weeks and may include a final leadership interview depending on seniority.