Customer Services Administrator (Fintech)

Location: Manchester, United Kingdom; hybrid working with 3–4 days per week in the office. The first three months are full-time in the office.

Starting salary: £25,400 per year, potentially higher depending on financial services experience.

Company

hirify.global is a UK investment platform business offering ISA, pension, dealing, and adviser-supported investment solutions to more than 762,000 customers.

What you will do

• Provide customer service and administrative support to investment platform customers.
• Contribute to hirify.global’s client servicing administration operations.
• Handle customer-related work accurately while maintaining high service standards.
• Work to deadlines and manage tasks under pressure, including independently when required.
• Build knowledge of financial services through structured training and day-to-day work.

Requirements

• Minimum of five GCSEs at grades 9–4 or A*–C equivalent, including Maths and English.
• Strong numerical ability and written and verbal communication skills.
• Competent IT skills, including experience with Excel.
• Ability to work to deadlines and under pressure with limited supervision.
• Positive attitude, attention to detail, willingness to learn, and interest in financial services and customer service.
• Previous financial services, administration, or customer service experience is beneficial but not essential.

Culture & Benefits

• Full training and support from the start, with tailored learning and development opportunities.
• 25 days of holiday, increasing with service, plus bank holidays and a holiday buy/sell scheme.
• 6% pension with matched contributions, discretionary bonus, and share schemes.
• Health Cash Plan, discounted private healthcare, enhanced family leave, and an Employee Assistance Programme.
• Free onsite gym, travel and bike loan schemes, casual dress code, and regular social events.
• Friendly, supportive, and collaborative team environment.