Central Operations Specialist

TL;DR

Central Operations Specialist: Design and scale driver acquisition and onboarding processes across European markets with an accent on harmonizing driver experience and aligning global solutions with local regulations. Focus on leading cross-functional initiatives, analyzing metrics for strategic decisions, and driving process improvements using innovative technologies.

What you will do

• Design and scale driver acquisition and onboarding processes across diverse European markets, accounting for local nuances.
• Lead cross-functional initiatives to harmonize driver experience processes, identifying best practices and scaling successful pilots.
• Partner with Product, Engineering, and Policy teams to align global solutions with European market requirements and regulations.
• Analyze driver experience metrics to identify trends, opportunities, and inform strategic decision-making.
• Manage project execution for supply operations initiatives and lead European rollouts of new driver experience initiatives.
• Optimize all driver touchpoints by collaborating with Marketplaces, Marketing, and Product teams.
• Drive process improvements, implement innovative solutions, and explore new technologies for efficiency and driver experience.

Requirements

• English: B2 level or higher required

Culture & Benefits

• Use of tools such as Tableau, Looker, and Metabase for data analysis and reporting.