Project Coordinator (ServiceNow)

Location: Belgrade, Serbia

Company

hirify.global is a global platform-powered company providing unified commerce, payments, and technology services for retailers and restaurants across more than 35 countries.

What you will do

• Assist with the administration, configuration, and maintenance of the hirify.global ServiceNow instance.
• Support ServiceNow implementation projects across requirements gathering, solution design, configuration, testing, deployment, and hypercare.
• Translate business needs into functional solutions using out-of-the-box ServiceNow capabilities where possible.
• Configure dashboards, reports, performance analytics, forms, workflows, business rules, notifications, role-based access, and user management.
• Support ITSM processes, client and team onboarding, data validation, data migration, UAT, issue triage, and enhancement requests.
• Coordinate requirements, design, status, and collaboration meetings while tracking milestones, metrics, backlog health, and stakeholder communications.

Requirements

• At least 3 years of professional experience in IT support, SaaS platform support, systems analysis, or application support.
• Hands-on experience or strong working knowledge of ServiceNow, including the SPM, CSM, and ITSM modules.
• Understanding of implementation fundamentals, including requirements gathering, configuration versus customization, testing, and deployment support.
• Understanding of project management principles, including task tracking, timelines, milestone visibility, and stakeholder communication.
• Experience working with technical development teams and business stakeholders, supported by strong analytical, problem-solving, research, documentation, and communication skills.
• Proficiency in Microsoft Office; Power Apps knowledge is a plus.

Nice to have

• Experience supporting ServiceNow implementations or upgrades.
• Exposure to ITIL concepts or ITIL certification.
• Experience with enterprise SaaS platforms, integrations, APIs, or data imports in ServiceNow.
• Experience with QuickBase or similar platforms.
• Background in retail, restaurant, hospitality, or large-scale food service technology.

Culture & Benefits

• Full-time employment with a globally inclusive organization.
• Equal employment opportunity and a commitment to a diverse workplace.
• Role includes end-user and stakeholder support, training materials, knowledge articles, and change management to support platform adoption.
• Employment is conditional upon passing applicable screening criteria.