Project Coordinator (ServiceNow)

TL;DR

Project Coordinator (ServiceNow): Managing the implementation, configuration, and ongoing optimization of the ServiceNow platform with an accent on ITSM, CSM, and SPM modules. Focus on translating business requirements into functional solutions, facilitating project milestones, and ensuring platform scalability through effective stakeholder communication and process documentation.

Location: Belgrade, Serbia

Company

hirify.global is a global leader in unified commerce technology, providing flexible platforms and payment solutions for the retail and restaurant industries.

What you will do

• Assist with the administration, configuration, and maintenance of the ServiceNow instance.
• Collaborate with business and technical teams to translate needs into functional solutions.
• Support project tracking, milestone visibility, and status reporting for implementation initiatives.
• Configure dashboards, reports, workflows, and user access controls.
• Facilitate recurring status meetings and lead post-go-live support efforts.
• Create and maintain process documentation, training materials, and knowledge articles.

Requirements

• Minimum 3 years of professional experience in IT support, SaaS platform support, or systems analysis.
• Hands-on experience with the ServiceNow platform (SPM, CSM, or ITSM modules).
• Solid understanding of Project Management principles, including task tracking and stakeholder communication.
• Strong analytical, problem-solving, and documentation skills.
• Proficiency in Microsoft Office suite.
• Ability to work effectively in a fast-paced implementation environment.

Nice to have

• Experience supporting ServiceNow implementations or upgrades.
• ITIL certification or strong familiarity with ITIL concepts.
• Experience with integrations, APIs, or data imports.
• Background in retail, restaurant, or hospitality industries.
• Knowledge of Power Apps or QuickBase.

Culture & Benefits

• Opportunity to work with a global leader in unified commerce.
• Engagement in large-scale enterprise SaaS implementation projects.
• Commitment to a globally inclusive and diverse work environment.
• Focus on professional growth and performance-based recognition.