Solutions Expert - Video Cloud

Location: Singapore

Company

hirify.global is a global technology company operating a portfolio of content, social, and creative products, including TikTok, CapCut, and BytePlus.

What you will do

• Design optimized solutions and best practices for customers using BytePlus video capabilities, including live streaming, video-on-demand, and real-time communications.
• Create video cloud proposals based on customer requirements and provide presales and technical support for global markets.
• Work with sales and engineering teams to communicate customer needs and support product optimization.
• Advise customers on video industry and technology trends to support business decisions.
• Validate technical feasibility for key accounts and benchmark cases, facilitate implementation and delivery, and document replicable solutions.

Requirements

• Strong technical writing and documentation skills, including proposals, solution descriptions, and clear architectural planning.
• Proven project management experience, including complex demand management, cross-functional coordination, and internal and external resource management.
• At least 5 years of experience in presales or product management for video cloud products, including live streaming, video-on-demand, or real-time communications.
• Strong business communication skills for coordinating between customers and product research and development teams.
• Ability to work effectively in a global customer-support environment, with professionalism, teamwork, resilience, and fast learning ability.

Nice to have

• Experience supporting international customers and delivering successful solutions for well-known customer cases.

Culture & Benefits

• Work in a rapidly growing technology company focused on creativity and global products.
• Collaborate with diverse teams and contribute to products used by people around the world.
• Operate in an environment that values curiosity, humility, continuous iteration, and meaningful impact.