Vendor Mgmt Consultant (Fintech)

Location: Singapore; hybrid work with at least 3 days in the office

Company

hirify.global is a global payments technology company connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Manage relationships and performance for outsourced business partner contact centers supporting hirify.global Concierge Services, Card Benefits, and Promotions.
• Support Client Care strategy and operations, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring.
• Coordinate account management, program administration, documentation, operational research, and escalation support.
• Support operational needs for Consumer Credit Product Offices and contribute to business requirements development.
• Act as a liaison between vendors and product or program owners while collaborating with Account Management, Compliance, Legal, and hirify.global product teams.
• Analyze operational issues, fraud detection matters, and overall program performance while improving workflows and procedures.

Requirements

• At least 5 years of relevant experience with a Bachelor's Degree, or equivalent experience with an Advanced Degree or PhD.
• Experience in vendor management, account management, and program management.
• Experience supporting business operations, business requirements development, project management, and cross-functional collaboration.
• Experience with documentation and business operations for outsourced contact centers.
• Experience supporting operational needs for consumer credit products, escalation support, and program administration.
• At least 3 days per week in the Singapore office are required.

Nice to have

• Six or more years of relevant experience with a Bachelor's Degree or equivalent advanced-degree experience.
• Experience proactively driving results with minimal managerial oversight.
• Experience with reporting tools such as Tableau and Power BI.
• Experience supporting development activities from an operational perspective, including UAT input, review, assistance, and reporting.
• Experience maintaining organization-level document repositories for compliance and record-keeping.

Culture & Benefits

• Opportunity to contribute to payments technology used across more than 200 countries and territories.
• Work on operational challenges affecting hirify.global services, consumer credit products, and client care.
• Digital fluency is expected, including the use of Generative AI tools such as ChatGPT and Microsoft Copilot.
• Regular collaboration across product, account management, compliance, legal, and vendor teams.