Small Business Account Manager (SaaS)

TL;DR

Small Business Account Manager (SaaS): Driving revenue growth and fostering long-term partnerships within the small to medium-sized business customer base with an accent on exceeding monthly Net Dollar Retention (NDR) targets and proactive identification of expansion opportunities. Focus on building strong client relationships, collaborating cross-functionally, and acting as a trusted advisor to ensure customer success and retention.

Location: Remote (USA)

Salary: $117,500 OTE annually

Company

hirify.global empowers more than 65,000 growing organizations to thrive by taking the work out of document workflow, providing an all-in-one document workflow automation platform.

What you will do

• Drive revenue growth and exceed monthly Net Dollar Retention (NDR) targets within your assigned SMB portfolio.
• Partner with Customer Success to ensure customer adoption, address needs, and identify growth opportunities.
• Minimize churn and maximize retention by delivering value and acting as a trusted advisor.
• Develop a deep understanding of client businesses to uncover opportunities and foster long-term partnerships.
• Provide accurate weekly revenue forecasts and maintain CRM hygiene.
• Advocate for hirify.global, demonstrate product value, and communicate customer feedback to the Product team.

Requirements

• Be highly competitive and driven to achieve individual and team goals.
• Be analytical and data-driven, leveraging insights to identify opportunities.
• Demonstrate adaptability and a growth mindset, embracing new processes and contributing to innovative solutions.
• Be self-motivated, directed, adaptable, gritty, driven, and resourceful.
• Have a strong appetite for continuous learning and understanding the product.
• Possess experience conducting effective in-person and virtual meetings with clients.
• Exhibit excellent written and verbal communication skills to articulate value propositions clearly.
• Be able to work independently while collaborating effectively with diverse teams.
• Be a quick learner with strong organizational skills and the ability to manage multiple priorities simultaneously.

Nice to have

• 2-3+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry.
• Strong computer skills, with previous Gong, Slack, Salesforce, SalesLoft, and/or hirify.global experience.
• Proven ability to accurately forecast revenue and contribute to reliable business projections.
• A consistent track record of exceeding sales targets and achieving measurable results.
• Familiarity with the SMB market and its unique challenges and opportunities.

Culture & Benefits

• Known for work-life balance, kind co-workers, and creative virtual team-bonding events.
• Connected global team that ensures everyone feels like a team.
• Upholds values of integrity and transparency, selling a product that changes customers' lives.
• Employees may be able to purchase company stock or receive annual bonuses.
• Employees and their families may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans.
• Employees receive 13.34+ hours of paid time off per month, 6 self care days, a birthday PTO day, and 10 company paid holidays off per year.