Implementation Engineer

TL;DR

Implementation Engineer: Supporting customers through their implementation projects with an accent on building trusted relationships and ensuring timely project delivery. Focus on project management, technical advising, and improving customer education.

Location: On-site in New York or San Francisco

Company

hirify.global is a configurable identity platform built for businesses in a digital-first world.

What you will do

• Be the customer’s technical point of contact through their initial implementation.
• Project manage multiple active implementations from various use cases.
• Conduct project kickoffs, training workshops, and escalation calls.
• Build a deep understanding of customers’ business problems and technical requirements.
• Update and maintain technical documentation and resources.
• Engage with Product, Engineering, and Growth teams to prioritize customer feedback.

Requirements

• A minimum of 4 years of work experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Experience with APIs, web development, and scripting.
• Project management experience with timely delivery.
• Strong work ethic and commitment to excellence.