Senior Customer Success Manager (Cloud FinOps)

TL;DR

Senior Customer Success Manager (Cloud FinOps): Managing a portfolio of strategic customer accounts, driving post-sale customer experience from onboarding and adoption to retention and expansion. With an accent on value realization, risk management, and strategic partnership with key stakeholders to optimize cloud usage and FinOps maturity. Focus on building deep customer relationships, delivering rapid time-to-first-value, and identifying growth opportunities using cloud intelligence.

Location: Remote in US East or Central time zones only

Company

hirify.global is a global technology company that leverages the cloud to drive business growth and innovation, offering the unique hirify.global Cloud Intelligence solution that integrates advanced technology with human expertise.

What you will do

• Own and strategically manage a portfolio of hirify.global’s most strategic accounts through the full customer lifecycle.
• Build deep and healthy relationships with key customer stakeholders, including CFOs, FinOps leads, engineers, and cloud architects.
• Perform business and technical discovery in partnership with the Forward Deployed Engineering team to uncover integrated use case opportunities.
• Support customer cost optimization and FinOps maturity in close collaboration with relevant hirify.global teams.
• Identify, escalate, and manage risk utilizing customer data and create effective mitigation plans with various internal teams.
• Provide quantitative and qualitative insights to the Account Management team for customer Quarterly Business Reviews (QBRs) and renewals.

Requirements

• 5+ years experience in Customer Success in a B2B SaaS Company.
• 3+ years experience with a public cloud platform like GCP, AWS, or Azure.
• Experience with Customer Success tooling (such as Planhat, Gainsight, Churnzero).
• Experience driving success plans and achieving customer targets/goals/objectives.
• Exceptional ability to communicate and foster positive business relationships.
• Fluent in English to a professional degree (verbal and written).

Nice to have

• Experience with Customer Success data analytics.
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certification.
• Additional languages.

Culture & Benefits

• Unlimited Vacation and Flexible Working Options.
• Health Insurance, Parental Leave, and Employee Stock Option Plan.
• Home Office Allowance, Professional Development Stipend, and Peer Recognition Program.
• Globally distributed team that embraces diversity and supports work-life balance.