Head of Customer Insights & Product Analytics (Fintech)

TL;DR

Head of Customer Insights and Product Analytics (Fintech): Leading the development of customer insights and product analytics to inform strategic decisions with an accent on data-driven decision-making and customer-centric approaches. Focus on building scalable systems for insights generation and fostering a high-performing analytics team.

Location: Hybrid (Calgary, Winnipeg, Toronto)

Company

hirify.global is one of the fastest-growing fintech companies in Canada, focused on building a more rewarding financial future for all Canadians.

What you will do

• Lead Voice of Customer Programs to drive customer-centric decision-making.
• Oversee Product Analytics Strategy, including KPI development and experimentation frameworks.
• Synthesize multi-source insights to inform product strategy.
• Explore adjacent opportunities for strategic planning.
• Lead, grow, and mentor a team of product analysts.
• Champion a culture of speed, ownership, and learning.

Requirements

• 6+ years of analytics experience.
• Experience in banking and/or fintech is a strong asset.
• Proven ability to build and lead analytics teams in high-growth environments.
• Strong product judgment and systems thinking.
• Experience leading cross-functional workstreams.
• Ability to influence and communicate effectively.