Customer Success - Associate Partner

TL;DR

Customer Success - Associate Partner (Customer Success): Drive customer lifecycle outcomes for a portfolio by managing adoption, renewals, and expansion with an accent on churn risk mitigation, value-based business cases, and commercial execution. Focus on onboarding-to-go-live continuity, Salesforce deal management, and coordinating RFP/security questionnaire and contract negotiations for measurable customer success.

Location: Work from Home, Ontario, Canada

Company

hirify.global is a global analytics software company helping businesses make better decisions using advanced data and AI capabilities.

What you will do

• Own customer lifecycle and relationship management: drive adoption, ensure continuous value delivery, and proactively identify and mitigate churn risks.
• Lead revenue growth and commercial execution: partner with Key Account Managers on account plans, upsell/cross-sell opportunities, and accurate deal management in Salesforce.
• Support onboarding and implementation: oversee seamless onboarding, manage transition from sales to professional services, and coordinate training, kickoffs, escalations, timelines, and go-live readiness.
• Handle renewals and contract management: prioritize renewal engagement by risk and growth potential, coordinate RFP responses and security questionnaires, and support contract negotiations.
• Collaborate across internal teams to align solutions with customer objectives and strategic priorities, ensuring customers grow into and remain hirify.global advocates.

Requirements

• Bachelor’s degree or equivalent commercial experience.
• Proven experience managing clients with complex use cases and multiple stakeholders, with responsibility across renewal, upsell, and expansion into new business units.
• Background in SaaS/software/platform-based tools with strong client management experience in the software industry.
• Deep familiarity with Canadian financial services, ideally supporting one or more major Canadian banks.
• Ability to present value-based solutions and build business cases with Sales and Pre-Sales teams.
• Strong consultative communication skills with senior/executive stakeholders and high attention to detail/ownership.

Culture & Benefits

• Inclusive culture aligned to core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• Competitive compensation, benefits, and rewards programs.
• People-first work environment with work/life balance, employee resource groups, and social events.
• Professional growth through learning experiences and opportunities to leverage individual strengths.

Hiring process

• Application review followed by interviews to assess customer success, commercial execution, and stakeholder management fit.
• Evaluation of experience with renewals/expansion, onboarding-to-go-live support, and consultative communication.