Systems Support Engineer Ii

TL;DR

Systems Support Engineer (Onsite): Handling technical support requests directly from customers and escalating issues from team members with a focus on maintaining user uptime and improving computing experiences. Focus on learning new technologies, management, and maintenance processes, as well as enhancing customer service.

Location: This position will work onsite with one of our clients in the Lexington, MA area

Company

hirify.global brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government.

What you will do

• Handle technical support requests directly from customers.
• Escalate issues from other team members.
• Maintain user uptime.
• Improve computing experiences through maintenance.
• Identify and resolve problems.
• Provide exceptional customer service.

Requirements

• Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy.
• Previous Experience in a fast-paced consulting or MSP environment as plus.
• Active SECRET clearance
• U.S. Citizenship Required

Nice to have

• Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation

Culture & Benefits

• Welcoming and positive workplace where everyone feels valued.
• Foster wise decision-making that relies on data, experience, and collaboration.
• Client-centric culture that anticipates needs with an urgency to resolve issues and build long-term client relationships.
• Desire for growth through continuous learning and feedback.