Plus
Включить Plus
Назад
Company hidden
обновлено 1 месяц назад

Associate Solutions Manager (SaaS)

120 000 - 145 000$
Формат работы
onsite
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

Associate Solutions Manager (SaaS): Providing frontline customer support and managing onboarding processes for a modern financial data platform with an accent on customer satisfaction and operational efficiency. Focus on resolving customer issues, executing onboarding tasks, and creating enablement resources to enhance self-service.

Location: In-person in San Francisco or New York

Compensation: $120K - $145K

Company

hirify.global is a modern financial data platform for accounting and finance, empowering teams with AI-first solutions.

What you will do

  • Own frontline customer support and resolve issues via various communication channels.
  • Execute customer onboarding tasks and conduct training sessions.
  • Create help articles and resources for customer self-service.
  • Maintain customer health documentation and track adoption metrics.
  • Drive continuous improvement by documenting feedback and streamlining workflows.

Requirements

  • 3-4+ years of accounting experience, including Big 4 public accounting.
  • Customer-centric mindset with a focus on delivering thoughtful support.
  • Strong communication skills to explain complex concepts clearly.
  • Technical and detail-oriented with the ability to learn new software quickly.
  • Ability to operate with urgency and collaborate effectively.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →