Customer Success Associate

Location: Remote; the company is based in Santa Monica, California.

Salary: $22/hour, with a $10,000 annual bonus paid quarterly.

Company

hirify.global is a mission-driven software company building vertical-focused products for local businesses in the floral, food, liquor, and butcher industries.

What you will do

• Handle a high volume of customer and partner support requests by email, phone, and social media.
• Serve as the first point of contact and provide timely, empathetic issue resolution.
• Triage and diagnose incoming support issues, escalating bugs to engineering.
• Advocate for users and help customers and partners use hirify.global products effectively.
• Identify support trends and inefficiencies to improve processes and the user experience.

Requirements

• Customer service or customer support experience, including phone, email, and/or chat.
• Strong written and verbal communication skills.
• Ability to build relationships and maintain a friendly, caring, and optimistic demeanor.
• Ability to work efficiently under pressure and meet tight deadlines.
• Tech savvy, with the ability to quickly learn support and sales tools such as Zendesk, Salesforce, and Confluence.
• Passion for serving small businesses and participating in a growing startup.

Nice to have

• Retail or service industry experience.

Culture & Benefits

• Fully remote work in a fast-paced environment with colleagues from around the world.
• Medical, dental, and vision coverage.
• Equity or stock options in a profitable, rapidly growing company.
• Transportation coverage through parking, rideshare, or metro credit.
• Company-provided equipment and merchandise, including a MacBook Pro.
• Opportunity to shape the role and make an immediate impact.

Hiring process

• Applications may be supported by artificial intelligence tools for reviewing applications, analyzing resumes, assessing responses, and identifying inconsistencies or verification signals; final hiring decisions are made by people.