Customer Success Associate

TL;DR

Customer Success Associate: Managing relationships with floral partners and providing exceptional support through various channels with an accent on developing B2B partnerships and enhancing customer satisfaction. Focus on handling user support requests, diagnosing issues, and advocating for users.

Location: Remote

Salary: $22/hr with $10k annual bonus, paid quarterly

Company

hirify.global is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline.

What you will do

• Handle a high volume of user support requests via email, phone, and social media
• Act as the first point of contact for hirify.global customers and partners
• Triaging incoming support issues and escalating bugs to the engineering team
• Provide outstanding service while resolving issues in a timely manner
• Identify trends to enhance the support process and improve user experience
• Help customers and partners use hirify.global products effectively

Requirements

• Passionate about serving small businesses and being part of a growing startup
• Tech savvy with tools like Zendesk, Salesforce, and Confluence
• Excellent communicator, both in writing and over the phone
• Experience in customer service or customer support
• Adept at working well under pressure and with tight deadlines