Customer Success Manager (B2B SaaS)

Location: Fully remote within the United States or hybrid from the Denver, Colorado office; candidates must be located in and able to work from AZ, CA, CO, FL, GA, IL, LA, MA, MI, NC, NJ, NV, NY, OR, TX, UT, VA, WA, or WI.

Salary: $120,000–$127,000 annually, plus equity and $20,000–$25,000 commission.

Company

hirify.global is a SaaS company building an AI-first revenue enablement platform with Sidekick, deal rooms, dynamic content, and in-flow coaching.

What you will do

• Own post-implementation relationships for a portfolio of mid-market and enterprise accounts through adoption, renewal, expansion, and advocacy.
• Drive adoption of deal rooms, AI Sidekick, and just-in-time enablement across customer revenue teams.
• Build multi-threaded relationships with champions and VP- and C-level stakeholders in Revenue, Enablement, and Sales Operations.
• Lead strategic business reviews connecting hirify.global’s impact to customer revenue goals.
• Monitor account health, identify churn risks, build mitigation plans, and manage escalations through cross-functional resolution.
• Partner with Product, Engineering, Marketing, and Sales to communicate customer feedback and identify expansion opportunities.

Requirements

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
• Track record of owning net revenue retention, including renewal rates, expansion ARR, and prevented churn.
• Ability to build relationships with VP- and C-suite stakeholders, particularly Revenue, Enablement, or RevOps leaders.
• Experience managing mid-market or enterprise accounts with ARR of $30,000–$200,000+.
• Ability to operate effectively in a fast-moving startup where the playbook is still being built.
• Strong analytical, communication, facilitation, writing, and presentation skills.
• Experience with Salesforce, Vitally, Gainsight, or similar customer success tooling.
• Experience with AI tools such as Claude or ChatGPT.
• Legal authorization to work in the United States without current or future visa sponsorship.

Nice to have

• Familiarity with sales enablement, revenue intelligence, or digital adoption.

Culture & Benefits

• Customer Success is treated as a revenue function with direct influence on business outcomes.
• Opportunity to work directly with the founding team and influence how Customer Success is built and scaled.
• Competitive salary, equity, medical, dental and vision benefits, and generous paid time off.
• Fully remote-friendly structure or access to a thriving in-office community in Denver.
• Inclusive workplace committed to diversity and equal opportunity.