Customer Success Manager (AI)

Location: Fully remote within the United States or hybrid from the Denver, Colorado office. Candidates must work from AZ, CA, CO, FL, GA, IL, LA, MA, MI, NC, NJ, NV, NY, OR, TX, UT, VA, WA, or WI.

Salary: Competitive salary, equity, and full benefits.

Company

hirify.global is an AI-first B2B SaaS company building a context-aware revenue enablement platform with Sidekick, deal-aware content, automated workflows, and in-flow coaching.

What you will do

• Own post-implementation relationships for a portfolio of mid-market and enterprise accounts from adoption through renewal, expansion, and advocacy.
• Drive adoption of deal rooms, AI Sidekick, and just-in-time enablement across customer revenue teams.
• Build multi-threaded relationships with champions and VP- and C-level stakeholders in Revenue, Enablement, and Sales Operations.
• Lead strategic business reviews that connect platform impact to customer revenue goals.
• Represent the customer internally and collaborate with Product, Engineering, Marketing, and Sales on feedback, escalations, and expansion opportunities.
• Monitor account health, identify churn risk, develop mitigation plans, and create customer advocacy opportunities.

Requirements

• 4–8 years of experience in Customer Success, Account Management, or another strategic customer-facing role at a B2B SaaS company.
• Experience owning net revenue retention, renewals, expansion ARR, and churn prevention.
• Experience managing mid-market or enterprise portfolios with $30K–$200K+ ARR.
• Ability to build relationships with VP- and C-level Revenue, Enablement, or RevOps leaders.
• Strong analytical, communication, facilitation, and presentation skills.
• Must be legally authorized to work in the United States without current or future visa sponsorship.

Nice to have

• Experience in sales enablement, revenue intelligence, or digital adoption.
• Experience with Salesforce, Vitally, Gainsight, or similar customer success tools.
• Experience with AI tools such as Claude or ChatGPT.

Culture & Benefits

• Customer Success is treated as a revenue function.
• Opportunity to work directly with the founding team and influence how Customer Success is built and scaled.
• Competitive salary, equity, medical, dental, and vision benefits.
• Generous paid time off and a fully remote-friendly environment.
• Denver headquarters with an in-office community.