Customer Success Manager - SMB (SaaS)

Location: Remote - U.S.

Salary: $60,000–$75,000 annual base compensation in the United States, plus bonus, equity, and benefits.

Company

hirify.global provides cloud-based auto-repair shop software that consolidates tools, saves time, and streamlines operations for auto-repair shops.

What you will do

• Build relationships with auto-repair shop customers and guide their digital transformation.
• Drive product adoption, engagement, upselling, cross-selling, and customer expansion.
• Monitor customer health, support renewals, and lead churn mitigation initiatives.
• Understand customer needs and provide customized solutions that help businesses grow.
• Collaborate with Sales, Support, Product, and Implementation teams to ensure effective handoffs and customer experiences.
• Visit customers and attend events or trade shows as required.

Requirements

• Clear, professional, friendly, and informative communication style.
• Empathy and experience in customer-facing roles.
• Experience managing customers across various lifecycle stages.
• Experience supporting SaaS products and acting as a product expert who guides customers on best practices.
• Passion for B2B SaaS, continuous learning, creative problem-solving, and working in a dynamic environment.
• Ability to adapt to changing priorities and evolving customer needs.
• Related educational background; a bachelor’s degree is preferred.

Nice to have

• Experience with Salesforce, Intercom, Totango, or Pendo.
• Appreciation of cars or familiarity with the automotive industry.

Culture & Benefits

• Collaborative startup environment with an emphasis on employee value, inclusion, and diversity.
• U.S.-based full-time employees may receive medical, dental, vision, life, short- and long-term disability, and employee assistance benefits.
• Health and wellness membership reimbursement and generous parental leave.
• 401(k) available upon hire.
• Eleven paid holidays, flexible time off, charitable donation matching, and group volunteer opportunities.