Relationship Manager (AI)

TL;DR

Relationship Manager (AI): Building and nurturing relationships with small business customers to drive revenue growth and retention with an accent on strategic territory planning and customer feedback integration. Focus on developing deep client relationships and collaborating with cross-functional teams to enhance product offerings.

Location: Hybrid (at least three days in the office per week)

Salary: $147,670 - $176,303

Company

hirify.global is an AI Customer Service company focused on enhancing customer experiences through innovative solutions.

What you will do

• Build relationships with hirify.global’s small business customers ensuring revenue growth and customer retention
• Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Track and report all key metrics related to customer growth, retention and hirify.global product usage growth

Requirements

• 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)
• 1+ years selling SaaS products
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communicator
• Ability to build and maintain deep client relationships across levels in complex organizations