Director, Account Management, Upmarket

TL;DR

Director, Account Management, Upmarket: Leading the Upmarket Account Management organization to drive retention and expansion of hirify.global’s existing customer base in the Mid Market and Enterprise segments with an accent on GRC (Governance, Risk, and Compliance) value delivery and upmarket strategy execution. Focus on inspiring customers to use hirify.global as the foundation of their modern GRC program and delivering an accurate forecast for retention and expansion performance.

Location: Remote U.S.

Salary: $363K – $427K

Company

hirify.global helps businesses earn and prove trust by monitoring and verifying security continuously.

What you will do

• Build a team culture of customer value, high performance, and accountability.
• Hire and develop a team of expert Managers that are able to recruit, coach and develop top talent and consistently achieve quota.
• Design the upmarket AM methodology including value delivery, expansion strategies, and renewal motions.
• Define playbooks and coach your team to achieve KPIs including expansion pipeline generation, expansion win rate, gross retention rate, and net retention rate across your portfolio of customers.
• Deliver an accurate weekly forecast for both retention and expansion performance.
• Partner closely with cross-functional teams including revenue operations, product, marketing, sales, and recruiting to represent your customers’ needs and achieve your goals.

Requirements

• 10+ years of customer-facing experience, 5+ years of experience as a manager or leader of post-sales teams at a SaaS company, and 2+ years of experience managing frontline managers.
• Proven track record of achieving revenue retention and expansion targets in the NAMER market.
• Experience leading teams that serve mid-market and enterprise customers.
• Strong executive presence and ability to build relationships at all levels.
• A collaborative mindset and demonstrated ability to influence across functions.
• Analytical thinking and data-driven decision-making.

Culture & Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks fully-paid parental leave for all new parents.
• Flexible work hours and location.
• Open PTO policy and 11 paid holidays in the US.
• Offices in SF, NYC, London, Dublin, and Sydney.