Support Specialist (Transportation)

Location: In-person at the office in Summit County, Utah, near Park City. Shift hours are 3:00 PM–1:00 AM.

Salary: Starting at $23.00 per hour

Company

hirify.global uses technology to transform transportation and operates intermodal transit services.

What you will do

• Support driver-partners as the front line for customer and operational issues.
• Deliver exceptional service to riders and help ensure smooth interactions with the transit service.
• Develop expertise in hirify.global’s services and communicate service information clearly.
• Identify trends and customer pain points, then help develop solutions to improve the customer experience.
• Share customer feedback with technology, marketing, design, and product teams.

Requirements

• Clear communication, active listening, strong reading comprehension, and writing skills.
• Excellent computer and technical skills, including Microsoft Office and Google Suite.
• Ability to work in a fast-paced environment, take initiative, solve problems, and manage varied projects.
• Empathy, intellectual curiosity, ownership, and willingness to adapt to uncertainty.
• Fluency in English is required.
• Must work in person from the Summit County, Utah office.

Nice to have

• Previous experience with CRM tools such as Salesforce.
• Spanish language skills.

Culture & Benefits

• Free medical plans and 401(k) matching.
• Employer-subsidized health, vision, dental, life, and short- and long-term disability insurance.
• Generous paid time off.
• Fuel costs reimbursed for commuting to the Summit County office.
• Winter tire costs reimbursed at the end of the winter season.