Supv Customer Solutions

Location: The Woodlands, Texas, United States

Company

hirify.global is a global distribution company serving essential industries with products and services that support food and nutrition, drinking water safety, and quality of life.

What you will do

• Supervise, coach, develop, interview, onboard, train, and review the performance of the Customer Solutions team.
• Manage team workload and redistribute work based on NPS scores, sales order volumes, call activity, and other performance metrics.
• Partner with purchasing, credit, inside sales, plants, and external supply partners to resolve escalated order issues and delays.
• Maintain strong customer and internal business relationships while delivering a positive customer experience.
• Measure performance through standard work audits, call scoring, coaching, metric reviews, and performance management plans.
• Contribute expertise to improve systems and tools and participate in SAP testing.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 5+ years of experience in customer solutions, marketing, sales, customer operations, or related roles.
• Demonstrated experience leading a team to achieve goals and objectives.
• Expertise with SAP or other ERP systems and Salesforce experience required.
• Proficiency with Microsoft Office Suite.
• Strong communication, coaching, team-building, organizational, prioritization, problem-solving, and multitasking skills.

Culture & Benefits

• Work in a diverse and inclusive environment focused on employee development and growth.
• Join a global network of more than 9,500 employees.
• Support company goals related to safety, compliance, code of conduct, and customer satisfaction.
• Reasonable accommodations are available during the hiring process for individuals with disabilities.