Key Account Manager (SaaS)

TL;DR

Key Account Manager (SaaS): Driving revenue growth within a customer patch and increasing the number of active teams using the product, focusing on client engagement and participation. Focus on upselling and cross-selling product lines and delivering compelling demonstrations to new teams in existing accounts.

Location: This role is based in-person at our office in sunny Brisbane, Australia. Unfortunately we're unable to provide sponsorship or relocation for this role.

Company

hirify.global is the world’s most loved user research platform.

What you will do

• Drive revenue growth within your customer patch and increase the number of active teams using our product, focusing on enhancing client engagement and participation.
• Grow hirify.global's top accounts by boosting spend and usage, while maintaining and strengthening client relationships through effective communication and support.
• Engage in proactive sales initiatives, including upselling and cross-selling hirify.global's product line, and conduct regular face-to-face client meetings, often in Sydney and Melbourne.
• Monitor key account performance, develop strategies to optimise account usage and spend, and ensure clients are on the right trajectory for growth.
• Collaborate with the Head of Sales to predict and deliver accurate sales forecasts, contributing to strategic planning and target achievement.
• Utilize sales platforms including Hubspot, LinkedIn Sales Navigator, and Keynote, to manage and grow business efficiently.

Requirements

• At least 5 years working as an Account Manager (with growth/sales targets) or similar, preferably in a SaaS product or tech environment.
• Winning with your team: You’ll be proud of the individual work you do, but find winning as team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
• Independence and curiosity: You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.
• Growth focused: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.
• You’ll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.

Culture & Benefits

• Competitive salary (+ uncapped commission)
• hirify.global Days: a bonus paid day off every month (giving you a total of 7 weeks annual leave!)
• A half-decent, mostly healthy, and always delicious lunch, every day