Relationship Manager, Small Business (SaaS/AI)

TL;DR

Relationship Manager, Small Business (SaaS/AI): Managing and growing a portfolio of small business customers for the Fin AI Customer Agent platform with an accent on revenue growth and customer retention. Focus on developing strategic territory plans, solving customer business pains, and driving product innovation through customer feedback.

Location: Hybrid in Sydney, Australia (must be in the office at least three days per week)

Company

hirify.global is an AI Customer Agent company focused on helping businesses provide perfect customer experiences through its AI Agent, Fin.

What you will do

• Build relationships with small business customers to ensure revenue growth and retention.
• Analyze customer business pains and provide platform-based solutions to alleviate them.
• Develop strategic territory plans for upsell, cross-sell, and expansion to new business units.
• Forecast sales pipelines and maintain advanced knowledge of customer goals.
• Collaborate with Marketing, Product, and Customer Success to drive product innovation via customer feedback.
• Track and report key metrics related to customer growth, retention, and product usage.

Requirements

• 2+ years experience managing a large book of business (approx. 150 accounts).
• 1+ years experience selling SaaS products.
• Experience managing procurement processes.
• Strong sales instincts and a track record of hitting or exceeding quotas.
• Exceptional written and verbal communication skills.
• Must be based in Sydney, Australia.

Culture & Benefits

• Competitive salary and equity in a fast-growing startup.
• Catered lunch every weekday and a fully stocked kitchen.
• Flexible paid time off policy.
• Healthcare stipend towards private health insurance for you and your partner/spouse.
• Unlimited access to Claude Code and best-in-class AI tools.
• Standard provision of MacBooks.