Senior Customer Success Manager (Medtech)

TL;DR

Senior Customer Success Manager (Medtech): Managing a portfolio of enterprise clients, advocating for their mental health solutions, and ensuring their success by building relationships, demonstrating value, and owning the full customer lifecycle. Focus on driving revenue growth through upselling, building advocacy through multi-threaded relationships, and collaborating with cross-functional teams.

Location: Remote, but must have the willingness and ability to travel as needed (approx. 15%).

Salary: $106,400 - $138,400

Company

hirify.global is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

What you will do

• Serve as the product expert and mental health advocate for an enterprise book of business.
• Develop and maintain positive working relationships with multiple customers and consultants.
• Consistently demonstrate hirify.global’s value proposition and link to customer’s defined success metrics.
• Own the full customer lifecycle from implementations to engagement strategies to contract renewals.
• Provide sales support as needed.

Requirements

• You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management.
• You have experience in upselling and retaining customers to drive additional revenue.
• You have experience using SaaS-based solutions and platforms.
• You have experience owning the life cycle contract renewals.
• You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction.
• You have a deep passion to transform the U.S. healthcare system, especially mental health.
• You have the willingness and ability to travel as needed (approx. 15%).
• You have a Bachelor’s degree or higher, preferred.

Culture & Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the hirify.global network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Access to programs for weight management, fertility care support, fitness, mindfulness, nutrition, and sleep.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.