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обновлено 17 дней назад

Customer Success Manager (Healthcare)

86 000 - 106 250$
Формат работы
remote (Global)
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Success Manager (Healthcare): Managing relationships with partners and promoting mental health products and services with an accent on driving customer adoption and engagement. Focus on optimizing customer lifecycle management and achieving retention goals.

Company

hirify.global is a leading provider of mental health services, partnering with over 450 companies to deliver tailored care.

What you will do

  • Serve as an account owner and advocate for Mid-market and SMB customers.
  • Drive adoption of best practices and change management methodologies.
  • Own the full customer lifecycle including onboarding and renewals.
  • Identify and support new opportunities for customer value.
  • Present business reviews to senior executives with data-based recommendations.
  • Collaborate across departments to enhance customer experience.

Requirements

  • 3+ years of experience in account management or customer success.
  • Experience in upselling and retaining customers.
  • Familiarity with SaaS-based solutions.
  • Experience with data visualization techniques.
  • Willingness to travel as needed (approx. 15%).
  • Bachelor’s degree or higher preferred.

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