Customer Success Executive (AI/Healthcare)

TL;DR

Customer Success Executive (AI/Healthcare): Ensuring health plan clients achieve measurable outcomes through the deployment of innovative AI solutions with an accent on building trusted relationships and driving user adoption. Focus on onboarding, implementation, and improving cost efficiency and member outcomes.

Location: Remote with regular travel to client sites and periodic sessions at our Palo Alto headquarters

Company

hirify.global has developed a safety-focused Large Language Model for healthcare, aiming to improve healthcare accessibility and outcomes globally.

What you will do

• Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders.
• Lead onboarding and implementation efforts for AI-driven products.
• Drive user adoption by training health plan staff on solution functionality.
• Identify opportunities to improve cost efficiency and member outcomes.
• Manage ongoing client communications and gather feedback.
• Define success metrics tailored to payer use cases.

Requirements

• Minimum of 5 years working with or within health plans.
• Proven experience in customer success, account management, or implementation roles.
• Deep understanding of payer workflows across departments.
• Strong organizational and project management skills.