Customer Success Manager

TL;DR

Customer Success Manager: Building long-term customer relationships and driving customer transformations with hirify.global, with an accent on account ownership, proactive/reactive engagement, and measurable ROI. Focus on de-escalating churn risk, delivering product training, and using customer success data to design targeted campaigns and renewal conversations.

Location: US Remote

Salary: $76,900–$115,300 USD (Zone 1) / $71,800–$107,800 USD (Zone 2); variable commission plan eligible

Company

hirify.global provides a platform that helps customers achieve business outcomes through software adoption.

What you will do

• Own ~100 assigned accounts as the preferred CSM, serving as the main point of contact for customers and internal stakeholders.
• Manage customer relationships, handle challenging situations end-to-end, and drive timely resolutions with cross-functional teams.
• Guide customers to maximize value and ROI through comprehensive, customer-facing value plans and issue resolution.
• Run proactive and reactive outreach (calls and written communication) to keep customers on track with regular cadence.
• Use customer success metrics and engagement data to design targeted campaigns and run remote workshops/webinars.
• Monitor account health, mitigate escalation and churn risk, and lead renewal discussions to support retention, upsell, and cross-sell.

Requirements

• 2+ years in customer-facing roles, customer success/account management, and/or sales experience.
• Customer value/ROI and business outcome-driven mindset.
• Strong written and verbal communication skills; ability to de-escalate and solve problems.
• Comfort delivering product training and re-selling the value of hirify.global to customers.
• Proven ability to multitask, manage multiple projects, and stay highly organized with strong attention to detail.
• Ability to work effectively in a remote setting and be available for PST/MST hours.

Culture & Benefits

• Flextime and support for autonomous work, with onboarding and leadership training.
• Comprehensive health and wellness benefits: company-paid medical/dental/vision options, FSA, HSA, 401k match, and telehealth (One Medical).
• Learning and development opportunities; recognition via Bonusly and peer-nominated awards.
• Family support benefits including parental leave and reimbursement for fertility services (up to $20k), plus adoption reimbursement and other support programs.

Hiring process

• Recruitment may use automated and AI-assisted tools to improve efficiency and candidate experience; hiring decisions are made by hiring teams.