Customer Success Manager II (SaaS)

TL;DR

Customer Success Manager II (SaaS): Driving product adoption and ensuring long-term client retention across midmarket and smaller enterprise accounts with an accent on building strong relationships and tracking success metrics. Focus on acting as a strategic advisor to guide customers toward measurable outcomes.

Location: Remote Germany

Company

hirify.global is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences.

What you will do

• Own and manage the overall relationship with a defined book of midmarket and smaller enterprise accounts
• Drive customer retention and ensure timely renewals
• Build and maintain relationships with senior stakeholders across your accounts
• Collaborate with clients to define and execute account strategies aligned with their business goals
• Conduct regular business reviews to assess progress and identify opportunities
• Deliver your POV on how an enablement platform will support and drive customer outcomes

Requirements

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or equivalent experience
• Proven success in a client-facing role, ideally in SaaS Customer Success or Account Management
• Strong proficiency in Microsoft Office Suite (PowerPoint, Word, Excel)
• Familiarity with tools like Gainsight and Salesforce
• Fluent in German and English
• Located in Germany