Client Experience Manager (Proptech)

TL;DR

Client Experience Manager (Proptech): Managing retention cases for high-value real estate clients to reduce churn and reinforce platform value with an accent on strategic account management and cross-functional collaboration. Focus on improving save rates, driving proactive client engagement, and closing feedback loops with Product teams.

Location: Hybrid in Phoenix, AZ or Austin, TX

Salary: $70,000 - $75,000 a year

Company

hirify.global is a Series C proptech company building an AI growth platform for real estate professionals.

What you will do

• Act as a trusted advisor for clients at risk of cancellation to highlight long-term brand value.
• Manage a retention pipeline for high-value clients using long-term loyalty strategies.
• Partner with Product and Go-To-Market teams to advocate for client needs and close feedback loops.
• Drive proactive outreach and follow-ups to reduce churn and increase engagement.
• Document conversations and ensure data accuracy to enable reporting and decision-making.
• Identify process gaps and recommend solutions to foster a culture of continuous improvement.

Requirements

• 2–4 years of experience in client retention, account management, or customer success.
• Proven track record of meeting or exceeding retention, renewal, or save-rate targets.
• Excellent verbal and written communication skills for navigating difficult conversations.
• Highly organized and detail-oriented with the ability to manage multiple cases simultaneously.
• Must be based in or able to work hybrid in Phoenix, AZ or Austin, TX.

Nice to have

• Experience in SaaS or real estate technology.
• Familiarity with real estate or marketing software.
• Startup mindset: adaptable, resourceful, and excited to roll up your sleeves.

Culture & Benefits

• Work at a fast-growing Series C company backed by top investors like Bessemer Venture Partners.
• Collaborative and agile team environment focused on game-changing AI products.
• Opportunity to shape the future of the proptech and marketing sectors.
• Company recognized as a "Best Place to Work" by BuiltIn.