Director Customer Success (Saas)

TL;DR

Director Customer Success (SaaS): Leading a team of Customer Success Managers and Renewal Managers to drive adoption, retention, and expansion across hirify.global’s most strategic regions in the Americas. Focus on improving customer health, delivering measurable outcomes, and supporting GRR and NRR targets through cross-functional partnerships.

Location: Hybrid work mode for team members near office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week

Salary: $153,000 - $225,000 USD

Company

hirify.global is a powerful work management platform designed for teams and organizations to collaborate, create, and exceed every day.

What you will do

• Mentor and grow teams of Customer Success Managers and Renewal Managers.
• Own GRR and NRR for the AMS region, improving adoption, renewals, and value realization.
• Bring rigor to forecasting, adoption scoring, and account coverage using tools like hirify.global, Salesforce, Clari, and Tableau.
• Collaborate with Sales, Renewals, Product, Engineering, and Marketing to drive account growth and customer adoption.
• Launch and oversee regional programs aligned with global strategy.

Requirements

• 8+ years in Customer Success, Account Management, or Enterprise SaaS leadership.
• Owns and achieves targets tied to retention and expansion metrics at scale.
• Experience leading distributed teams and managing leaders (preferred).
• Strong operational acuity in forecasting, playbooks, capacity models, and success plans.
• Exceptional communication skills with the ability to influence at all levels.
• Proficient with Salesforce, Clari, CS platforms, and data/analytics tooling.

Nice to have

• Experience with project management or work management software.

Culture & Benefits

• Comprehensive health coverage, including medical, dental, and vision insurance.
• Financial well-being benefits, including a 401(k) plan with an employer match and FSA/HSA options.
• Flexible time off policy to balance work and personal matters.
• Home office support with a $500 stipend.
• Generous parental leave.
• Hybrid work mode to foster collaboration and teamwork.