Customer Onboarding Specialist (SaaS)

TL;DR

Customer Onboarding Specialist (SaaS): Leading customers through the initial implementation phase of a legal AI platform with an accent on strategy sessions and value realization. Focus on driving first-value achievement, mitigating churn risk, and coordinating smooth transitions between Sales and Customer Enablement.

Location: Hybrid (Vancouver, Calgary, Toronto, Dublin, London, New York City, or Sydney). Local employees are expected in the office at least twice per week.

Salary: $59,500 – $80,500 CAD

Company

hirify.global is a global leader in legal AI technology, empowering legal professionals and law firms to work more efficiently and securely.

What you will do

• Conduct daily live strategy and training sessions using Zoom and Salesforce.
• Guide customers toward achieving their first value to ensure long-term product success.
• Manage a portfolio of client cases with strict adherence to deadlines and departmental tasks.
• Partner with Sales and Customer Enablement to optimize the product adoption process.
• Monitor account health and implement proactive strategies to prevent churn.
• Develop and contribute content to the customer-facing knowledge base.

Requirements

• Strong obsession with delivering an exceptional client experience.
• Proactive mindset and ability to develop creative solutions.
• Excellent communication skills and confidence in facilitating live sessions via Zoom.
• Must be based in one of the supported office locations (Vancouver, Calgary, Toronto, Dublin, London, NYC, or Sydney).
• Keen interest in applying AI to improve professional workflows.

Nice to have

• Experience with Salesforce or other SaaS tools.
• Experience working with API-driven applications.
• Proven track record in a dynamic startup environment.
• Bachelor's degree or equivalent professional experience.

Culture & Benefits

• Competitive salary with top-tier health, dental, and vision insurance.
• Hybrid work environment with flexibility for local team members.
• Flexible time off policy with 20 encouraged days per year.
• $2,000 annual counseling benefit.
• RRSP matching and RESP contributions.
• hirify.globalversary recognition program for long-term employees.