Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Partnering with enterprise accounts to drive retention and growth through effective use of sustainability data. Focus on building relationships with key stakeholders and helping customers achieve their climate goals.

Location: Must be willing to work from an office 4 days per week in San Francisco or New York

Compensation: $130,500 - $172,000

Company

hirify.global is the enterprise sustainability platform.

What you will do

• Own success for a set of enterprise customers, driving retention, growth, and impact.
• Build trust with key stakeholders and executives, showing how sustainability data drives strategy for companies with 2,000 - 10,000 employees.
• Help customers understand and use the product to achieve business outcomes.
• Serve as the voice of the customer and provide internal feedback.
• Help customers understand and use hirify.global’s carbon marketplace.

Requirements

• Relevant CSM experience in a SaaS organization.
• Proven success building relationships with enterprise customers at an executive level.
• Excellent communication skills, both written and verbal.
• Highly organized, managing a portfolio of enterprise accounts.
• Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.