Customer Support Engineer

Location: United States; customer-site field work and approximately 20% travel required.

Company

hirify.global develops enterprise data-management infrastructure for AI training, inference, real-time analytics, data centers, edge environments, and cloud deployments.

What you will do

• Respond to customer technical issues, troubleshoot them hands-on, and escalate unresolved problems with detailed findings.
• Manage daily technical operations, support cases, escalations, KPIs, and service-level agreements through resolution.
• Perform customer field services including installations, upgrades, break-fix work, and expansions.
• Develop and test solutions involving file protocols, machine learning, object storage, and high-performance computing.
• Submit and track product bugs and feature requests while advocating for assigned customer accounts.
• Collaborate with customers, account teams, pre-sales consultants, Professional Services, product teams, and engineering.

Requirements

• 5+ years of customer-facing pre-sales or post-sales experience with complex storage solutions.
• Extensive enterprise IT infrastructure, networking, storage, and enterprise software knowledge.
• Working knowledge of Linux administration, network configuration, and network troubleshooting.
• Bash scripting experience and familiarity with at least one additional programming language.
• Significant experience with file systems and scale-out NAS implementation.
• Strong written, verbal, and presentation skills; a relevant MS or B.Sc. degree in CS, CE, EE, or a related field.

Nice to have

• In-depth hands-on experience with S3 and high-performance computing.
• Hands-on laboratory and hardware-management experience.
• Experience in a rapidly growing entrepreneurial or startup environment.

Culture & Benefits

• Customer-first environment focused on technical excellence and product adoption.
• Collaboration with a small support team, Success Managers, account teams, Professional Services, and engineering.
• Rotational weekend shift approximately once every 8–12 weeks.
• Occasional holiday coverage is required.