Customer Support Engineer

TL;DR

Customer Support Engineer: Providing technical support for complex storage solutions with an accent on solving customer issues, managing technical operations, and performing field services. Focus on ensuring customer happiness and satisfaction through quick responses, technical excellence, and continuous improvement.

Location: Ability to travel around 20% of the time.

Company

hirify.global is the data platform company for the AI era, building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets for real-time data analysis and AI training and inference.

What you will do

• Build trusted customer relationships based on a customer-first mindset and technical excellence.
• Respond to technical support issues quickly, working hands-on to solve or escalate issues.
• Complete daily technical operations, working technical issues to full resolution.
• Perform and support field services for customers: installations, upgrades, break-fix, and expansions.
• Submit and manage Feature Requests and/or Bugs to product marketing and development teams.
• Advocate for the priorities of assigned accounts and track bugs, feature requests, and escalations.

Requirements

• Overall 5+ years of experience in customer-facing positions working with complex storage solutions.
• Ability to manage own time and case load with rapidly changing priorities.
• Extensive knowledge and experience in enterprise IT infrastructure, networking, and storage.
• Knowledge and experience in common Linux system administration tasks.
• Good understanding of networking and experience with network configurations on Linux and network troubleshooting.
• Scripting and programming skills, including bash scripting.

Nice to have

• In-depth knowledge and experience with S3 and high-performance computing.
• Hands-on lab and hardware management experience.
• Experience working in a rapidly growing entrepreneurial startup.

Culture & Benefits

• Be part of one of the fastest-growing infrastructure companies.
• Opportunity to be a key contributor at a pivotal time in the company’s growth.
• Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.