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4 дня назад

Product Support Engineer

Формат работы
remote (только USA)
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Product Support Engineer (Enterprise Browser): Providing technical support for enterprise customers and the sales team by troubleshooting issues and ensuring the uninterrupted functionality of an enterprise browser with an accent on product integrations, customer communication, and cross-functional issue resolution. Focus on investigating critical customer problems, documenting technical solutions, and contributing product feedback while meeting SLAs and supporting off-hours needs.

Location: Remote, based in the United States

Company

hirify.global provides an enterprise browser and a unified workspace combining AI enablement, network access, data protection, identity, and endpoint control.

What you will do

  • Provide technical support to enterprise customers through email, phone, and chat.
  • Troubleshoot product issues and explain integrations with customer systems.
  • Collaborate with development and QA teams to escalate and resolve critical issues.
  • Document customer interactions, technical solutions, and best practices for the knowledge base.
  • Share customer feedback and insights to support product improvements.
  • Work independently while meeting SLAs and performance metrics, including off-hours support when needed.

Requirements

  • Must be based remotely in the United States.
  • Fluent Spanish is required.
  • Strong customer focus and eagerness to learn and develop expertise in new technologies.
  • Ability to troubleshoot technical issues and understand product integrations.
  • Ability to work independently and proactively while following established SLAs.

Culture & Benefits

  • Work with a small, highly skilled team.
  • Opportunity to take on additional responsibilities and make a significant impact.
  • Dynamic, fast-paced environment focused on enterprise technology and customer success.

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